Contact Centre and Leadership Training & Coaching
Welcome to Go-U, where empowerment meets expertise! I'm Sarah, the founder and driving force behind our mission to inspire people and empower growth.
Since 2007, I've been empowering individuals and teams in New Zealand and beyond through specialised people skills training, coaching, and transformative learning experiences.
Drawing from my diverse background and personal journey, I understand first hand the challenges that show up at work and at home. With empathy and a wealth of experience, I'm here to help you and your team enhance your interpersonal skills, boost confidence, and navigate life's complexities.
My journey from an entry level position through to executive leadership, team management, L&D and beyond has equipped me with invaluable insights into effective communication, conflict resolution, and cultivating exceptional customer and employee experiences. Now, I'm dedicated to sharing this knowledge and expertise to support you on your path to success.
Together, let's embark on this empowering journey at Go-U. Take the first step towards unlocking your potential. Explore our programs and partners, and let's pave the way to your success, together.
Go-U! (to encourage & empower others)
About Us
Services
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Using our multiple learning methods above we can deliver the below learning topics in a variety of formats to suit your needs.
Communication skills for employees.
2. Handling difficult customers
3. Written communication e.g. emails and chat
4. Active listening
5. Power of Questions
6. Verbal speaking
7. Managing conflict & Difficult Conversations
8. Giving and receiving Feedback
9. Presenting and Facilitating
10. Coaching self and others
11. Self-Awareness
12. Delegation and accountability
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New Leaders Training Programme
The program encompasses a wide range of leadership skills, including acting in a manager's absence, conducting 1-1 and team meetings, providing and receiving feedback, emotional regulation, self-motivation and effective communication.
This programme is covered in 8modules with a personality assessment completed at the start.
Experienced Managers / Leadership Training
As a certified partner of the Breakthrough company the active manager program is highly effective, accessible, and affordable. Across 12months your managers will become more efficient with their time, more effective with their people, and more proactive in their roles. As a result, your teams will be more engaged and productive, all achieved within just 2 hours a month commitment.
Contact Sarah for more information and discussion.
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As a partner of Imagine Fitness - The Coaching Programme comprises 12 steps focusing on five key areas: setting goals, assessing current mindset, determining the next steps, building focus, and forming new habits. The program guides participants through the process of examining their goals, developing focus, and establishing new habits, ultimately aiming to master the repetition of these behaviors. Lastly, the program emphasizes reflection and maintaining track of priorities to ensure ongoing progress and success.
For more information contact Go-U
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With 30 years working in corporates, and SMEs I have seen first hand and experienced first hand the impacts of poor leadership, direction and coaching has on a business. Everyone has the power with the right guidance to realise their capability and potential. Go-U is built to encourage others.
The partnerships and programmes designed have been created to directly impact
Individuals self-confidence, self-belief, empowerment and decision-making, which directly impacts,
Employee experience and engagements,
Increases and improves employee retention and engagement
assisting businesses with attracting top talent
Improves customer experience thus promoting a positive
brand experience.
Improves customer loyalty and business growth.
The list is endless and with a practical knowledge from a genuine human are just a few of the reasons you should Go-U.
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As a partner of Learning Planet, we have an off shelf product that provides a library of short microlearning training videos, workbooks, and interactive guides tailored to improve productivity and confidence in sales, service, and leadership. The platform can be accessed anywhere and anytime and provide a good low-cost product for anytime learning.
Contact us now for a free demo.
Rave Reviews
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Her positive, knowledgeable, and encouraging approach, coupled with practical advice, made the process insightful and achievable.
Caroline Crumpton
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Sarah is an experienced professional, passionate about helping people and I would definitely recommend her services!
Helen Houston
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Sarah has a genuine interest in the success of her clients. She listens carefully & with her encouraging demeanour helps to navigate you through the process
Lisa Holland
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I have recently been coached by Sarah at Go-U as part of a leadership program. Through her mentorship I have learnt in depth about topics such as personality types, emotional intelligence, self awareness and communication styles which are essential for any budding leader.
Katie Bowler
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I attended an Emerging Leadership course facilitated by Sarah in 2024. Sarah is the epitome of professionalism, her experience and knowledge of the skills required to be a successful leader aided each and every one of us and I am grateful to have met Sarah. The Go-U is highly valuable, and I recommend it to anyone looking to further their leadership career. Thank you Sarah.
Alex Young
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I had the pleasure of working with Sarah, whose expertise in communication tools and strategic insight into our processes drove a remarkable improvement in team collaboration and focus on our sales goals. Sarah quickly understood our team dynamics and provided actionable recommendations that made an immediate impact. Her contributions have set us up for continued success, and I’m confident she’ll bring the same value to any future opportunity. I highly recommend her to anyone looking for a driven and insightful professional.
Lisa Patel
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We have observed a significant change regarding phone and email etiquette across our CSRs, seen in our monthly QA results. It has been great to see what they’ve learnt being put into practice daily. We’ve even decided to enter CRM awards based on the progress we’ve made since the training you provided, so again, thank you. We’re excited!
CC Manager
How do we work?
Talk - Needs Assessment:
Go-U will work with you or your team to identify the specific needs and goals of the participants in each training program. Methods will either be through surveys, interviews, or assessments to understand their skill levels, challenges, and areas for improvement.
Training Delivery Format:
Go-U will identify the appropriate delivery methods for each program, such as in-person workshops, virtual sessions, e-learning modules, or a combination of formats. We incorporate role-playing exercises, case studies, and simulations to allow participants to practice and apply their skills in realistic scenarios. Constructive feedback and coaching is provided to help them improve. Training sessions are engaging, interactive, and tailored to the participants' learning preferences.
Focus Areas
Customer Service Skills Training/Coaching: Effective communication with customers, handling difficult situations, problem-solving, empathy, active listening, and building rapport.
Communication Skills Training: Verbal and non-verbal communication, active listening, assertiveness, conflict resolution, persuasion, and interpersonal skills.
Emerging Leaders Training: Provide training on leadership fundamentals, goal setting, decision making, delegation, time management, emotional intelligence, team building, and mentorship.
Middle Management Training: Cover topics such as strategic planning, performance management, conflict resolution, team leadership, change management, and communication with senior management
Evaluation and Feedback:
Feedback is collected from participants to assess the effectiveness of the training programs and identify areas for improvement. We use evaluation surveys, focus groups, or post-training assessments to measure the impact on participants' skills and behaviours.
